Why We Have a 48-Hour Cancellation Policy (And Why It Has to Stay That Way)
Nobody plans to get sick or for their car to let them down the night before a track day. We know that. And if you've ever found yourself in that situation — clutch gone loading the car onto the trailer, parts stuck in a delivery depot, woke up sick on the morning of the event — you have our sympathy. It genuinely is awful timing.
But we also have to be honest with you about why, in those situations, we are unable to offer a refund or transfer your booking. We think you deserve a straight answer rather than a vague policy statement, so here it is.
48-Hours From The Event, Your Space Cannot Be Filled
When we run a track day we have to ensure we get a specific amount of bookings in order to cover the fixed costs of running the event (circuit hire, marshals, ambulance, instructors, car storage etc), We also need to ensure the track is not too crowded and we need to ensure we make enough profit to keep the business running.
If we were to refund you within 48 hours of the event, the chances of us being able to sell your space to someone else are almost zero. Even if we have a reserve list, at 48 hours out from the event, people have made other plans or their car isn't prepped.
Track days already carry a 5–10% cancellation rate, and we account for that by booking slightly above the minimum we need to cover fixed costs. That buffer exists because some cancellations are expected. What it cannot absorb is a late refund on top of it. A driver who cancels inside 48 hours and receives a refund means we have paid for a space that generated nothing. In reality, if we were to refund, we would absorb the lost revenue because of your car breaking down and you would have zero consequences.
Ok, How About A Transfer?
That's actually worse..
Moving your booking to a future event means your original space — which we could not resell — generated nothing, and your new space takes a place that could have gone to another driver. That double-occupancy problem is not something we can absorb across a calendar year.
Track days are not concerts with thousands of tickets cushioning against no-shows. They require most of the entry list to attend.
None of this reflects how much we value you as a customer. It is simply an honest account of how the finances of running a track day actually work.
Think of it this way. If your car broke down on the way to the airport, or broke down the night before a concert you had tickets for, would you expect the airline or the venue to refund you? Almost certainly not — and for the same reason. The event goes ahead. The costs are already committed. The seat or the space exists regardless of whether you are in it.
Our policy exists for exactly the same reason.
We Want You Back on Track
None of this is about being difficult. it's not about us grabbing every cent possible, we're petrolheads just like you are, we love running the trackdays as much as you love coming to them, but It is about running a business that can continue to put on events you want to attend, at circuits you love, for years to come.
If you are ever unsure whether you can make it, the best thing you can do is contact us before that 48-hour window closes. We will always do what we can within the limits of what is fair to everyone involved.
We look forward to seeing you at the next one.
